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Refund and Returns Policy

Last Updated: July 27, 2026

At RIS Online Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Refund and Returns Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The product is incomplete or missing parts.

  • The product is significantly different from its description.

To be eligible for a return:

  • The request must be made within 7 days of receiving the product.

  • The product must be unused and in its original condition.

  • All original packaging, accessories, manuals, tags, and invoices must be included.

  • Products showing signs of misuse or physical damage caused by the customer are not eligible.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Personal care products

  • Undergarments and hygiene products

  • Gift cards

  • Downloadable digital products

  • Customized or personalized products

  • Clearance or final sale items

3. Exchange Policy

Products may be exchanged if:

  • The wrong item was delivered.

  • The product is damaged.

  • The product has a manufacturing defect.

Exchanges are subject to product availability. If the requested product is unavailable, a refund or store credit may be offered.

4. Refund Policy

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund request.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be sent via bKash, Nagad, Rocket, or bank transfer, depending on the customer's preference and availability.

5. Order Cancellation

Orders may be cancelled:

  • Before payment confirmation (if applicable).

  • Before shipment without any cancellation fee.

Orders that have already been shipped cannot be cancelled. Customers may request a return after delivery if the product qualifies under this policy.

6. Shipping Charges

  • If the return is due to our mistake (wrong, damaged, or defective product), RIS Online Store will bear the return shipping cost.

  • If the return is requested for personal reasons (such as changing your mind), the customer is responsible for all return shipping charges.

7. Inspection Process

All returned products are carefully inspected before approval. Returns that do not meet our eligibility requirements may be rejected and returned to the customer.

8. Missing or Delayed Refunds

If you have not received your refund:

  1. Check your bank account or mobile financial service account.

  2. Contact your payment provider.

  3. Contact your bank, as processing times may vary.

  4. If you still have not received your refund, please contact our customer support.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24 hours of receiving the order.

  • Provide your order number along with clear photos or a video of the product and packaging.

  • Our support team will review your request and provide an appropriate resolution.

10. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

RIS Online Store
Owner: MD. Roman Bipare
Phone: 01410640727
WhatsApp: 01346756417
Email: risonlinestore2026@gmail.com
Office Address: Faridpur, Sadarpur, Krishnapur
Website: risonlinestore.com

By shopping with RIS Online Store, you acknowledge and agree to this Refund and Returns Policy.

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